Return & Exchange Policy

We want you to love your purchase! If something’s not quite right, we’re here to help.

Returns

You can return unworn, unwashed, and unused items within 7 days of delivery.
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Please note: Shipping charges are non-refundable.

Exchanges

Need a different size or style? No problem.
Email us within 7 days of receiving your order, and we’ll help set up an exchange, based on stock availability.

Non-Returnable Items

Final sale items
Accessories
Anything marked “non-returnable”
Customised or altered items
These can’t be returned or exchanged, so double-check before purchasing.

How to Start a Return

Email hello@heesho.co with your order number and reason for return.
We’ll send return instructions and the address.
Once we get your item back and inspect it, your refund or exchange will be processed within 5–7 business days.

Got questions? Just reach out <3